Terms of Service

Last updated: August 25, 2025

1. Acceptance of Terms

By accessing and using the services provided by West End Theatre Courses ("Company", "we", "our", or "us"), including our website at glow-mosaic.com and participating in our courses, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these terms, please do not use our services.

2. Description of Services

West End Theatre Courses provides:

• Musical theatre training courses and workshops
• Individual coaching and group classes
• Performance opportunities and showcases
• Masterclasses with industry professionals
• Career guidance and industry connections
• Online resources and educational content

3. Enrollment and Payment

3.1 Course Enrollment

Enrollment in courses is subject to availability and completion of registration requirements. We reserve the right to refuse enrollment at our discretion.

3.2 Payment Terms

• Full payment is required at the time of enrollment unless alternative arrangements are made
• Payment plans may be available for certain courses
• Prices are subject to change without notice
• All payments are processed securely through authorized payment processors

3.3 Refund Policy

• Full refund: Available if cancellation occurs more than 14 days before course start date
• 50% refund: Available if cancellation occurs 7-14 days before course start date
• No refund: For cancellations less than 7 days before course start date
• Medical exceptions: May be considered on a case-by-case basis with appropriate documentation

4. Student Responsibilities

4.1 Attendance and Participation

• Regular attendance is required for all enrolled courses
• Students must arrive on time and prepared for classes
• Missed classes cannot be made up or refunded
• Students are expected to participate actively and respectfully

4.2 Conduct and Behavior

Students must maintain professional behavior at all times, including:

• Respectful treatment of instructors, staff, and fellow students
• Appropriate dress code for movement and performance activities
• No use of recording devices without explicit permission
• Compliance with studio rules and safety guidelines
• No harassment, discrimination, or disruptive behavior

4.3 Health and Safety

• Students must disclose relevant medical conditions or injuries
• Participation in physical activities is at your own risk
• Students are responsible for their personal belongings
• Emergency contact information must be kept current

5. Intellectual Property

5.1 Course Materials

All course materials, including but not limited to lesson plans, exercises, sheet music, and choreography, are the intellectual property of West End Theatre Courses and its instructors. Students may not:

• Record, copy, or distribute course materials without permission
• Share proprietary techniques or methods with unauthorized parties
• Use course content for commercial purposes without written consent

5.2 Student Performances

We may record student performances and showcases for promotional purposes. By participating, you grant us permission to use your likeness in marketing materials unless you explicitly opt out in writing.

6. Limitation of Liability

To the fullest extent permitted by law:

• West End Theatre Courses shall not be liable for any injuries sustained during participation in our programs
• We do not guarantee specific career outcomes or employment opportunities
• Our liability is limited to the amount paid for the specific course or service
• We are not responsible for personal property loss or damage

7. Course Modifications and Cancellations

7.1 Our Right to Modify

We reserve the right to:

• Modify course schedules, content, or instructors as necessary
• Cancel courses due to insufficient enrollment or other circumstances
• Substitute instructors when necessary
• Change venue locations with reasonable notice

7.2 Force Majeure

We are not liable for delays or cancellations due to circumstances beyond our control, including but not limited to natural disasters, government restrictions, or public health emergencies.

8. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

9. Photography and Recording

• Photography and video recording may occur during classes and events
• Images may be used for promotional purposes unless you opt out
• Students may not record classes without explicit written permission
• Professional photographers may be present during showcases and events

10. Code of Conduct

We maintain a zero-tolerance policy for:

• Harassment, bullying, or discrimination of any kind
• Inappropriate physical contact
• Use of illegal substances on premises
• Theft or damage to property
• Disruptive or threatening behavior

Violations may result in immediate dismissal from programs without refund.

11. Age Requirements and Parental Consent

• Most programs are designed for participants aged 16 and older
• Participants under 18 require parental or guardian consent
• Emergency contact information is required for all minors
• Special youth programs may have different age requirements

12. Website Usage

When using our website, you agree to:

• Provide accurate information when registering or making inquiries
• Not attempt to gain unauthorized access to our systems
• Respect intellectual property rights
• Not use the website for any illegal or unauthorized purpose

13. Termination

We reserve the right to terminate your enrollment or access to our services if you violate these terms or engage in behavior that we deem inappropriate or harmful to our community.

14. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Any disputes shall be resolved through the courts of England and Wales. We encourage students to first contact us directly to resolve any concerns.

15. Changes to Terms

We may update these Terms periodically. Continued use of our services after changes are posted constitutes acceptance of the new terms. Material changes will be communicated to enrolled students.

16. Contact Information

For questions about these Terms of Service, please contact us:

17. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

By enrolling in our courses or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.