Privacy Policy

Last updated: August 25, 2025

1. Introduction

West End Theatre Courses ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website glow-mosaic.com and use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for courses or programs
• Contact us through our contact forms
• Subscribe to our newsletter
• Participate in our events or workshops
• Apply for employment or teaching positions

This information may include:

• Name and contact information (email, phone, address)
• Date of birth and age
• Performance experience and education background
• Payment and billing information
• Emergency contact details
• Medical information relevant to participation in physical activities

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and location data
• Browser type and version
• Operating system
• Referring website addresses
• Pages viewed and time spent on our site
• Device identifiers

3. How We Use Your Information

We use the information we collect for the following purposes:

• Course Administration: To enroll you in courses, communicate schedules, and provide educational services
• Communication: To respond to inquiries, send course updates, and provide customer support
• Marketing: To send newsletters, promotional materials, and information about new courses (with your consent)
• Safety: To ensure the safety and security of our students and staff
• Legal Compliance: To comply with applicable laws and regulations
• Website Improvement: To analyze usage patterns and improve our website functionality

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Email marketing services
• Website hosting and maintenance
• Customer relationship management

4.2 Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders or legal processes
• Government investigations
• Protecting our rights and property
• Ensuring student and staff safety

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

• Unauthorized access or disclosure
• Accidental loss or destruction
• Malicious attacks
• Data breaches

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our cookie usage, please refer to our Cookie Policy.

7. Your Rights and Choices

Under applicable data protection laws, you have the following rights:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your personal data
• Portability: Request transfer of your data to another organization
• Objection: Object to certain processing of your data
• Restriction: Request limitation of data processing

To exercise these rights, please contact us at [email protected].

8. Children's Privacy

Our services are designed for individuals aged 16 and older. For participants under 16, we require parental or guardian consent and may collect additional emergency contact information for safety purposes.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Student records: 7 years after course completion
• Marketing communications: Until you unsubscribe
• Website analytics: 26 months
• Financial records: As required by law

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of England and Wales. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of England and Wales.